Our vision of the IT landscape is shaped by nearly 30 years of global perspective and more than 2,000 members and 1,000 business partners.

As a non-profit trade association advancing the global interests of IT professionals and companies, we focus our programs on four main areas: education, certification, advocacy and philanthropy. We:

  • Educate the IT channel: Our educational resources, comprising online guides, webinars, market research, business mentoring, open forums and networking events, help our members grow their businesses and become the "best in class".
  • Certify the IT workforce: We are the leading provider of technology-neutral and vendor-neutral IT certifications.
  • Advocate on behalf of the IT industry: In Washington, D.C., we bring the power of small- and medium-sized IT businesses to bear as a united voice.
  • Give back through philanthropy: Our foundation enables disadvantaged populations to gain the skills they need for employment in the IT industry.

Our vision of the IT landscape is informed by more than 25 years of global perspective and more than 2,700 members and 1,000 business partners that span the entire IT channel. We are driven by our members and led by an elected board of industry professionals.

All proceeds are directly reinvested in programs that benefit our valued members and the industry as a whole. Headquartered outside of Chicago, we have offices across the United States and in Australia, Canada, China, Germany, India, Japan, South Africa and the United Kingdom.


  • From Charity To Parity: Changing The Conversation About Gender Diversity In IT

    So much of the discussion around gender diversity in IT is about how tech companies need to reverse the discrimination against women in hiring, compensation, and promotion. It’s championed as the socially responsible thing to do. And, it certainly is that, but evidence is mounting that it’s also the financially responsible thing to do for your IT company.

  • Compliance-as-a-Service Can Drive Vertical Market Opportunities

    How well does your IT firm support legal firms, banks, retailers and other customers? Not just their computers, networks, and the applications that manage their information and allow them to run their daily operations — but everything they need to meet local, state, and federal regulations as well as industry guidelines. That’s the ultimate recipe for channel success.

  • 2 Keys To Building A Business You’ll Love

    One of the things I like most about running an IT solution and managed services practice is that after nearly 18 years, I’m still learning new things about technology — and making the business run better. When it comes to the latter, I’ve learned it’s often the little things that keep us from reaching our full potential.

  • 4 Marketing Best Practices For MSPs

    Marketing is one of the biggest challenges managed services providers (MSPs) face. Between managing customer relationships, keeping up with technology advances and handling finances, MSPs have little time left to promote the business. And, most don’t have the marketing talent on staff so they outsource it to an expert.

  • 5 Ways IT Solutions Providers Can Attract And Retain Millennial Talent

    Millennials are transforming the workplace. Although often regarded as entitled and self-centered, this generation is actually more energetic, motivated, and goal-oriented than it gets credit for. It’s just that millennials like to do things differently.

  • The Top Objections To Cloud Security — And How To Overcome Them

    Using the cloud for business is still an unknown frontier for many businesses. Regardless of their size or the markets they operate in, very few organizations understand the cloud well enough to leverage it to their advantage. That may also explain why IT providers run into so many objections relating to its security. People don’t trust what they can’t see, especially with data breaches jumping onto the priority list of most managers and owners.

  • 6 Reasons To Offer Financing To IT Customers

    Regardless of size, IT is a critical component to running a business. However, computers, servers and other IT equipment can get expensive. This often drives businesses to delay replacing hardware in order to reduce operating expenses. Yet, what if they didn’t have to pay for their IT purchases in a single payment upfront?

  • 7 Things To Know When Launching An IT Services Practice

    In the IT business today if all you do is sell product, you’re at a severe disadvantage. Customers would rather do business with a trusted advisor that can tailor IT services to their needs and help with strategic business decisions, not just a product supplier.

  • 5 Legal Requirements Every MSP Must Address

    Launching a managed services practice takes more than just knowing the technology and understanding the recurring revenue model. To stay successful, managed services providers (MSPs) must have an executable growth plan and a strong foundation that includes the right leadership, the right salespeople, the right services, and of course the right legal structures and documentation to build and protect the business.

  • IT Security Should Be The Top Priority For MSPs

    To completely secure a customer’s computing environment, managed services providers (MSPs) must first secure their own. It sounds obvious, but for many MSPs, practicing what they preach isn’t a high priority. 

  • 3 Fundamental Elements Of Success In Managed IT Services

    The managed services model is a true godsend for IT integrators and clients alike. It affords much-needed financial stability through predictable, recurring revenue and provides an all-encompassing support platform for end clients. However, the MSP business model is only effective when it is well executed.

  • 7 IT Security Best Practices For IT Pros To Protect Against Cyber Threats

    Cyberattacks come in many forms, from nation-state hacking to ransomware. Malware like CryptoLocker, which netted the malware authors a reported $30M, doesn’t discriminate either — hitting the consumer, the small business, mid-market, and large enterprises. 

  • Digital Signage Solutions May Signal New Revenue

    Successful business owners are constantly assessing and reassessing their business. What are we doing right? What can we do better? How can we grow? It’s this continual evaluation of their business that keeps them on the cutting edge and in position to win new clients.

  • Why It Pays To Oil The Machine

    “Work smarter, not harder,” is a refrain most everyone has heard, but unless there’s someone telling the how, or a manual showing them how to accomplish that goal, many will keep repeating their usual activities with little deviation. Process improvements should be a continual process with every business, though change often takes place only when a company or its employees encounter problems or respond to outside forces.

  • Don’t Neglect The Security Side Of Social Media

    When it comes to utilizing social media for business purposes, the majority of the responsibility falls to the marketing or brand management staff. By Seth Robinson, director, Technology Analysis, CompTIA

  • Why You Should Get CompTIA Cloud Essentials Certified Now

    Achieving this industry certification is a good first step to demonstrating to your customers that you’re knowledgeable about a topic they’re very interested in. By Terry Erdle, executive vice president, skills certification, CompTIA

  • IT Skills Gaps Are Real (And Really Affecting Business) The greatest areas of concern for gaps in IT skills are again related to several core IT areas. By Amy Carrado, director of market research, CompTIA
  • Tax Efforts Successful In 2011; Work Ahead In 2012 While the tax agenda for small businesses faces a number of challenges in 2012, there were two major successes in 2011. By Lamar Whitman
  • What General Dynamics IT Looks For In An IT Job Candidate General Dynamics Information Technology (IT) Staffing Lead Robert Cellich, based in Tampa, Fla., seeks qualified individuals to fill on average 300 positions a year to support General Dynamics IT’s military services sector. By Janet Pinkerton
  • Build Value With IT Business Credentials Is yours a recession-based business, able to maintain profitability or survive longer-term economic downturns? The topic was brought up by Karl Palachuk in his State of the Nation Address webinar earlier this week as he discussed some of the things solution roviders can do to strengthen their organization. By Brian Sherman, founder, Tech Success Communications



3500 Lacey Road, Suite 100

Downers Grove, IL 60515


Phone: 630.678.8300

Fax: 630.678.8384

Contact: Kirk Smallwood