News | September 22, 2010

Zeacom Reports Channel Partner Success; VARs Laud Partner And Expands Footprint

Unified Communications and Contact Center Leader Leverages Detailed Planning, Exceptional Support and Market Awareness to Differentiate Itself in Crowded Market

Recently the ChannelPartners Conference & EXPO, Zeacom, a leading global provider of unified communications and contact center software for small-to-medium-sized enterprises (SMEs), reported higher market penetration and increased success with its reseller partners.

"I've won every bid where I've proposed Zeacom," said SOURCE Telecom's Debbie Magnanti, Director of Sales and Support Services. "Zeacom differentiates us from the competition with its seamless, agnostic approach, architecture, and better, more efficient customer care."

SOURCE Telecom is a Dallas-based VAR with which Zeacom has enjoyed a very high level of success. This partnership has delivered outstanding results for both companies over its five-year history, which can be attributed to a number of factors – most important of which is a detailed roadmap.

Ernie Wallerstein, Zeacom president, commented that, "When working with VARs, it is critical to provide every possible resource with which they can close deals and sell your product/service." He continued, "For years, we have achieved great success through this model as we understand their needs: advanced yet easy-to-use functionality, quick ROI and ease-of use."

"Zeacom provides an integrated, phased sales approach," added Ms. Debbie Magnanti, "We were given a road map so we know exactly what to expect."

The roadmap includes what roles and responsibilities Zeacom has throughout the customer lifecycle –starting from working with a new prospect to supporting existing customers. Source and Zeacom work together seamlessly to map out what UC and contact center components would be used and where, and by what type of users. A deeper examination of a prospect's current operations can reveal many areas in need of improvement, such as reporting, integrated and coordinated e-mail response, coupled with more and better metrics with which to measure call center efficiency.

In ensuring that its partners have all possible, necessary resources with which to win customers, Zeacom provides a "multitude" of resources, including access to all levels of the company from the CIO to customer service. Also of note, is that Zeacom supports SOURCE's "Best of Breed solution provider" philosophy, with the latter working to make the best recommendation by fully uncovering customer needs.

No matter the industry, exceptional customer service is paramount. Once a customer comes on board, Zeacom provides a full portfolio of on-site, face-to-face end-user training. Depending on the UC applications selected, business users receive anything from basic voicemail orientation to instruction on all the functionality of the Zeacom CTI plug-in for Microsoft Outlook.

Call center customers receive both agent and supervisory training while all customer software administrators attend an intense four-day training course at one of Zeacom's training facilities.

Zeacom is a leading provider of Unified Communications and Contact Center solutions. More than 2,800 organizations, across 28 countries, use Zeacom's business communications and Process Automation software to improve efficiency and enhance customer service. For more information visit

SOURCE: Zeacom