What SMBs Are Looking For From Their IT Solutions Providers

By Dennis O’Connell, Business Development Manager, HTG Peer Groups

I do coaching for one of our member’s sales executives. Their owner asked for some feedback on a blog we were reviewing. One of the sales executives replied with the following:

I have been in IT in three different cities and a mix of break-fix and internal IT, and I have never worked for or been visited by a local IT company that has any sales personnel. I have actually signed on a couple of clients by simply “showing up on their doorstep.”

They were very dissatisfied with their current IT and all it took was a visit to show them there are local options in their city. I have also received feedback on just about every network audit that I have done that “I have learned more in the last two hours with you than I have from my previous IT provider in years.”

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