Newsletter | December 13, 2022

12.13.22 -- What If Your Clients Don't Want To Invest In A POS System?
 
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Channel Insights
Retailers Are Prioritizing Innovation In IT Spending
Submitted by apg

Retailers are increasing their IT budgets and allotting a bigger portion of those budgets to innovation. They are investing in cloud-based and automation solutions to replace aging technology to meet customer demand for omnichannel experiences and cope with a severe labor shortage.
What If Your Clients Don’t Want To Invest In A POS System?
 
Submitted by Total Touch Point of Sale

Some restaurant owners don’t want to invest in a POS system because they don’t have the cash to buy it outright. Fortunately, there are other effective options in the marketplace that they can use for obtaining a POS system.
RSPA Trusted Advisor Ep. 65: No-Nonsense Customer Service For VARs And ISVs
Submitted by RSPA

In Episode 65 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks with Randy Gunter, one of the principals at VAR Spark Solutions Group, and Jeff Sanders, the president of VAR Southwest Point of Sale, about customer service best practices for retail technology solution providers. Among the topics discussed are reactive and proactive customer communication strategies, the importance of an annual customer survey, how to win over an upset customer, and the biggest customer service mistake many resellers make.
Leadership Lessons
5 Ways To Prepare Your Company's Finances For A Possible Recession
 
By Nathan Liao, CMA Exam Academy

As a company owner, you have likely been dealing with all the effects of inflation as of late — the prices of raw materials have skyrocketed, shipping costs are way higher than usual, business commutes now weigh much heavier on your bottom line due to astronomical gas prices, and the list goes on. You have likely been hoping for a respite from it all, but, unfortunately, there may be another big problem on the horizon: a possible recession.