3 Ways COVID-19 Is Changing FSI Working Practices

By Jennifer Vallarautto, Panduit

Since the emergence of novel coronavirus, or Covid-19, many businesses have had to adjust their business strategies and processes, shifting the focus away from central offices to home services for both customers and employees. This reduces to a minimum the chances of exposure to the virus but puts pressure on IT departments to keep work and working safe.

For those working in financial services the situation is multifaceted, with retail customers and small businesses needing help to secure their futures. Are banks giving customers the experiences they need? For corporate and investment clients there may be significant opportunities as the markets lurch between record falls and gains. 

The evolving workplace

Businesses of all kinds have attempted to evolve the workplace to take advantage of new tools for more efficient working for several years. New technologies give a more mobile, digital-first workforce new ways to work with business partners in every corner of the globe.

But these novel technologies rely on one assumption – that there is a core office to work from that is understood and closely controlled. This assumption has been shattered by the coronavirus outbreak.