Product/Service

Versitec Products From Cranel Imaging

Source: Cranel Imaging
Versitec, Cranel Imaging's partner division, provides VARs with service management for ECM and storage technologies. As the largest and most experienced service provider in the industry, Versitec places clients in the most capable hands for equipment support, repair and maintenance.

Experience Superior ECM and Scanner Service with Versitec

Versitec, Cranel Imaging's partner division, provides VARs with service management for ECM and storage technologies. As the largest and most experienced service provider in the industry, Versitec places clients in the most capable hands for equipment support, repair and maintenance. Customers enjoy the benefit of calling one phone number to resolve all their service needs.

Managed Service Solutions for Lifecycle Support

Versitec takes a lifecycle approach to scanner support. Building on over 20 years' experience, we've fine tuned best practices for each stage to develop all-inclusive, life-long customer care. You can rely on us for easy service management from start – with custom fit service options and day-to-day expert technical support, to finish – with renewal assistance and contract management.

  • Stage 1: Customized Plans: With advance exchange, on-site service, return-to-depot plans and other offerings, we'll build a solution that fits.
  • Stage 2: Streamlined Agreements: Upfront, we simplify the complexity of multiple contracts and maintenance schedules.
  • Stage 3: Proactive Care: Comprehensive and proactive maintenance programs manage routine care, minimizing problems over the life of the equipment.
  • Stage 4: Technical Support: When a problem does occur, our Customer Support Center responds immediately, troubleshooting and involving ECM vendors for you to resolve issues.
  • Stage 5: Maintenance Tools: We have the spare parts and consumable kits you need for maintenance. Versitec's Repair Center is well-stocked and ready to ship. View customer service and maintenance information at any time via our web portal tool.
  • Stage 6: Renewal Management: Our dedicated team keeps coverage up to date over the life of the equipment.