Magazine Article | November 1, 2019

Using Recurring Revenue To Identify Customer Service Opportunities And Risks

By Tom Sweeny

Examining the specific underlying elements that contribute to the calculation of net recurring revenue provides the necessary insights to identify the root causes of churn, attrition, and contraction.

I am often asked what the top metrics are for measuring the effectiveness of a service organization. The answer depends on what you want to know about the performance and impact of services.

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