News | March 1, 2012

UPS Deploys Next High-Tech Mobile Device To Drivers

UPS recently announced it is deploying a new-generation handheld computer for UPS drivers around the world that leverages carrier-neutral Gobi radio technology to provide on-road switching between cellular carriers for the most cost-effective and continuous coverage based on locale.

The new computer, known as the fifth-generation Delivery Information Acquisition Device or DIAD V, is approximately half the size and weight of the DIAD IV, is more durable and holds more data. It has a clearer and larger display, a versatile bar code scanner, and faster Wi-Fi support (65 mbps) to enable larger and richer content downloads such as training videos.

"What began 20 years ago as a bulky brown box with a monochrome screen has grown into a Windows-based sleek, light-weight mobile device that allows UPS to be even more reliable for customers in 220 countries by accelerating the transfer of customer tracking data, making it possible for UPS customers to track more than 15 million deliveries worldwide each day," stated David Barnes, UPS's chief information officer.

Approved for operation in more than 100 countries, UPS began to deploy the DIAD V in the U.S. in September, 2011. When UPS's largest worldwide deployment is complete in 2013, approximately 100,000 units will be in use.

UPS global network relies on the DIAD for most of the tracking information being viewed by customers online. UPS facilitates on average 26.2 million online tracking requests daily. It also enables UPS operators to communicate customer requests, including changes to package delivery instructions, while the UPS driver is on road.

The DIAD V, developed with Honeywell, features:

  • A state-of-the-art color display and microprocessor with expanded memory to support driver training and future applications including navigation. For example, the DIAD V could be used to enable maps to help a driver avoid a traffic jam.
  • A color, auto-focus, flash camera could be used to enhance proof-of-delivery and to help resolve customer claims.
  • An aggressive multi-dimensional imager that can decode many symbologies, including existing UPS linear barcodes and the UPS MaxiCode, without requiring the driver to rotate the DIAD to capture the barcode. The multi-dimensional imager could also be used to make it even easier to “capture” a clear view of a recipient’s signature.


About UPS
UPS is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight; the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.

SOURCE: Honeywell