Tigerpaw Version 11 Overview

Create Service Ticket Templates for common tasks and instantly reduce data entry time - providing a method for delivering consistent, quality service every time. Trigger dynamic action plans - and set into motion a sequence of steps used in the most common repeatable processes that can be used over and over again with built-in task reminders and workflow.

• Increase the speed and accuracy of creating tickets, while expanding the current skills and utilization of your technicians
• Document detailed instructions once in a template and empower your techs to perform more complex services using these step-by-step templates
• Share Service Ticket Templates with other users on the Tigerpaw Community

Use the new Password Keeper within Tigerpaw to store encrypted user IDs, encrypted passwords, and links to easily access those systems, such as networks, servers, and ISP websites. Set-up users at one of three security levels within Password Keeper (levels are not cumulative giving users even greater control over what can be accessed).

• Use Tigerpaw's password generator to create strong password options
• Protect the security of your customers' systems and simplify access to their systems
• Eliminate the need to maintain separate documents, custom fields or programs for logins and passwords
• Leverage the flexibility to determine the levels or groups of security that best fit your organization (permissions are independent.