The payments industry has faced a decade of change unlike any other. The growth and acceptance of the cloud, user's expectations that their B2B technology mirrors their B2C technology, and the ever-increasing risk surrounding more sophisticated hacks and breaches have all been something of a lead up to the biggest disruption the industry has ever seen: the ramifications of the COVID-19 pandemic.
More change is on the way as well, from the rise of M-commerce to the growth of omni-channel payments to the importance of Big Data and the need to gather, analyze, and act on it. Your ability to not only comprehend the future of integrated payments but also position yourself to rapidly adapt to what the future brings will be a huge differentiator between you and your competition.
In this series of articles, we look at what products and services you need to be offering now, as well as what technologies are going to become more important sooner than later. We also provide advice as to how you can navigate the choppy waters created by COVID-19 and help your clients do the same.