News | April 11, 2016

TCN Launches New Trade-Up Program For Call Centers Looking To Improve Efficiency And Productivity

Cloud-based call center technology provider offers a variety of promotional features and benefits for call centers looking to upgrade their infrastructure

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, recently announced a new trade-up program for prospective call center customers looking to make the transition to an advanced cloud-based contact center platform. The new incentive program makes it easy for new customers to trade up their existing call center infrastructure to TCN Platform 3.0, its most advanced blended inbound and outbound solutions.

TCN Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The platform provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording and business intelligence (BI).

The new trade-up program offers the following promotional features and benefits to new customers:

  • Free inbound calling for two months
  • Free Business Intelligence (BI) reporting for two weeks
  • Full TCPA compliance suite (complete with cell phone scrubbing)
  • Manual dialing mode and 10-key verify
  • Free system reporting & analytics
  • Free call recording
  • Easy API integrations with existing business solutions
  • 24/7 U.S.-based support
  • Feature consultation and discovery
  • Professional voice talent

These features are available on TCN’s cloud-based platform with unlimited capacity for all users and instant scalability, all with contract-free billing.

“Our award-winning contact center technology has proven itself to be a complete solution for streamlining operations and improving productivity and efficiency,” said Terrel Bird, CEO and co-founder of TCN. “Through this incentive program, we want to help motivate those with an outdated call center infrastructure to upgrade to TCN's platform. Along with our advanced technology suite, we look forward to providing new customers with superior customer service and expertise to take their operations to the next level.”

The trade-up program offer is valid for new TCN customers only who sign service agreements between April 1, 2016 and December 31, 2016.

For more information, visit

About TCN:
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit

Source: TCN, Inc.