TCN’s cloud-based call center suite will be marketed to MPG’s network of more than 500 agents, including VARs, MSPs, systems integrators and telecom resellers
TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, recently announced its strategic partnership with MPG Management Associates, Corp. (MPG), a carrier neutral master agency that serves more than 500 agents worldwide. Under this agreement, MPG will market TCN’s cloud-based contact center suite, Platform 3.0, through its extensive agent network of VARs, MSPs, systems integrators, telecom resellers and hardware vendors.
As a carrier neutral master agency, MPG provides a variety of leading voice, data, and hardware solutions to its agents across the globe. The partnership with TCN will not only strengthen MPG agents’ hosted contact center offerings, but also help the agents generate additional sales by marketing TCN Platform 3.0’s API tools that allow seamless integration to all existing CRM platforms. Among them are Salesforce, SugarCRM, QuickBooks, Needles Legal Case Management Software and Microsoft Dynamics.
“We reached out to more than 40 hosted contact center solutions providers, and TCN was the only provider that offered easy API integration to all CRM platforms used in multiple industries,” said Carmine Yodice, director of business development, MPG Management Associates, Corp. “We are excited about this partnership that enables our agents to extend their reach across the market and offers a highly competitive solutions package to existing and prospective customers.”
TCN Platform 3.0 is a cost-effective, advanced cloud-based contact center suite that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. It provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording and business analytics. Its “always-on” cloud-based delivery model gives end-users the ability to quickly and easily scale and adjust to evolving business needs.
“We are thrilled to be partnering with MPG, one of the largest master agencies in the world, to further promote the benefits of our cloud-based contact center suite in the marketplace,” said Terrel Bird, CEO and co-founder of TCN. “As contact centers and BPOs around the world make the switch from premise-based to cloud-based contact center technology, it’s vital that we align ourselves with strategic partners who can help us extend our reach in the marketplace and help companies achieve improved efficiency, cost saving, flexibility, scalability and control.”
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com.
About MPG Management Associates, Corp
Founded in 2002, MPG Management Associates, Corp. is a carrier neutral master agency that offers their partners unprecedented access to carriers, managed IT services and hardware vendors. Partnering with MPG allows partners to focus on their core business; not quotas, commitments or carrier follow up. Their dedication to excellence and carrier relationships as a leading master agent assists their partners in bridging the gap. MPG’s Project Management Team knows that having a single source of contact for all of your voice, data, and hardware services is key. MPG gives you straightforward analysis and proposals so the client can be your center of attention. Backed by their award winning channel support and dedicated back office staff, MPG offers training and ongoing education, an online agent portal, and project management. Take your business to the next level with a trusted partner and see the MPG Family Difference, Bringing It All Together… Leading Agents into the Future!
For more information, visit http://www.mpgmac.com/