Call center technology provider adds Manually Approved Calling (MAC), PBX Extensions, and Individual Agent Voicemail features to its platform
TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, recently announced the release of “TCN Platform 3.0 Winter 2015,” a new version of its advanced cloud-based contact center suite. The update includes new industry-leading features designed to further enrich the usability of Platform 3.0 to help contact centers increase efficiency and performance and stay ahead of TCPA compliance.
Key features of TCN Platform 3.0 Winter 2015 include:
Platform 3.0 is an advanced cloud-based call center technology that eradicates the need for complicated hardware and improves connectivity between customers and agents, increasing efficiency without the need for additional staff. The platform solution monitors agent-customer interactions, which allows management staff to analyze campaign success and team performance accurately. It also offers advanced analytical capabilities and makes routine and timely activities more streamlined.
“We are excited to roll out these new features and remain confident that the additions will be a significant help in increasing productivity and performance and keeping our customers TCPA compliant,” said Jesse Bird, chief technology officer of TCN. “We strive to ensure that our customers remain compliant, without having to sacrifice workflow speed and overall efficiency, due to the nature of TCN’s cloud-based platform.”
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visithttp://www.tcnp3.com.
SOURCE: TCN, Inc.