Systems Integrator's Choice Of Cloud Backup Solution Leads To Growing Recurring Revenue Stream

Problem

As a soup-to-nuts provider of IT support and managed services, DataServ Corp. caters to the needs of small to mid-sized companies from two to 100 employees in the Midwest market. DataServ functions as systems integrator, a full-time contract IT department, as well as a provider of managed services, depending on the client.

Because its clients range from small shops backing up hundreds of gigabytes of data to several hundred-person firms backing up 1 TB Microsoft Exchange and SQL Server databases, DataServ needed a solution that effectively covered both ends of the spectrum. The company initially opted for Symantec's Backup Exec.cloud online service because it was already a managed services provider (MSP) for Symantec’s antivirus services. However, a few months into the deployment, Symantec announced it was discontinuing its cloud backup and recovery product, leaving DataServ back at square one.

DataServ emphasizes high-quality, personalized customer service. “It’s the secret sauce that makes the firm the IT partner companies want to work with instead of the one that is difficult or doesn’t live up to expectations,” says Jeff Zdan, DataServ's VP of network systems. In order to fit that bill for its clients, DataServ chooses to align with partners that are fully committed to the same level of customer satisfaction.

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