Case Study: PAETEC Expands Customer Service Capability With Tripp Lite Colocation Rack Enclosures

Customer
Based in upstate New York, PAETEC offers its customers a comprehensive suite of IP, voice, data and Internet services, as well as enterprise communications management software, network security solutions and managed services. They deliver personalized communications solutions and service to business-class customers in 84 of the nation's top 100 metropolitan areas.

Goal
Colocation Equipment Engineering Manager Robert Fuller set out to procure a standard, cost-effective, visually consistent cabinet solution for the PAETEC Customer Colocation product expansion. After careful consideration, he chose Tripp Lite's SmartRack™ enclosures for facilities in Houston, Milwaukee, and Phoenix because of the product quality, availability, and price. As he explained, "Lead time is not an issue with the Tripp Lite cabinet: we chose cabinets that provide a cost-effective solution that allows PAETEC to deploy customer applications more quickly than equivalent vendor cabinets do. As well as being cost-effective, Tripp Lite racks are very user-friendly. Finally, it is extremely important to be consistent in the customer colocation environment, and the Tripp Lite cabinets are aesthetically pleasing."