ShoreTel Delivers Tight Integration Of Leading Business Applications With ShoreTel Connect ONSITE And CLOUD

Results are Faster Access to Business Data, Customer Insights

As part of the ShoreTel Connect roll-out, ShoreTel recently announced the integration of advanced CRM applications with deployments of ShoreTel Connect ONSITE and ShoreTel Connect CLOUD. For the ShoreTel Connect roll-out, ShoreTel focused on bringing CRM integrations to the combined onsite and cloud platform, creating feature parity for customers no matter which deployment model they elect to deploy. These CRM integrations bring capabilities such as embedded call control, screen pops, click-to-call, and call activity record correlation with business data.

ShoreTel offers a portfolio of software applications that integrate leading business applications with a company’s communications platform, delivering on the promise of unified communications by increasing return on investment of both the ShoreTel UC system and a customer’s existing business applications. By tying organizational communications into core business processes and workflows, these innovative solutions help to increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction – all while providing faster access to a company’s business data. ShoreTel advanced applications extend core contact center, workgroup, UC, and CRM capabilities, and powerfully combine to streamline workflows and analytics across multiple business systems.

“When ShoreTel’s communications platform is tightly integrated with a company’s business applications, the result is a system that is core to the organization, optimizing and streamlining the way employees work and collaborate every day,” said Eugenia Corrales, senior vice president of product at ShoreTel. “With CRM integrations to ShoreTel Connect ONSITE and ShoreTel Connect CLOUD, sales professionals will find it easier to follow-up with their prospects, service teams will be more responsive to the needs of their clients, and business managers will be able to easily measure performance and quantify the returns on their investments.”

ShoreTel provides seamless voice and data integration that enables businesses to enrich their customers’ experience while allowing them to welcome each customer by name. With CRM integration, customers can integrate call recording, multi-party voice conferences, IVR, voicemail transcription, point-to-point SMS messaging, Presence monitoring and collaboration, enhanced dashboard and reporting and many other applications that often do not “talk” to one another and operate in silos.

Integrations are available now for ACT!, AMS 360, Desk.com, Microsoft Dynamics, NetSuite, Salesforce, and Zendesk. Moreover, the ShoreTel developed EasyPop, Web Dialer, and App Dialer solutions bring brilliant simplicity to customers requiring integration to any of the hundreds of other CRM systems in the market today.

About ShoreTel, Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.