Services Provider Highlights The Benefits Of Autotask's New UI

By Bernadette Wilson

Customers are beginning to use the latest release of Autotask’s IT business management solution featuring a new user interface (UI). The company developed the UI’s “human-centered” design with goals of improved usability and workflow and less complication, along with elevated intelligence via dashboards that present data in ways that are most meaningful to the user.

Joe Rourke, director of product management at Autotask, explains, rather than presenting dozens of tickets, the new dashboard “gives an at-a-glance visual.” The dashboard helps eliminate time spent figuring out what to do next and offers users “effortless prioritization.” The dashboards can show performance as well as drive activity — as Rouke points out, “people are accountable for what’s most visible.”

Customizable Dashboard

Rourke says the user’s dashboard is modular and customizable: Each data widget can be configured as text, charts, or grids — whatever the user decides is the best representation.

Kim Drumm, operations manager of ProSource Technologies, says, “It allows us to put the most important information at the fingertips of each and every user based on their roles.” Drumm says her company has been using Autotask since 2009, which helped them average 30 percent revenue growth over the past five years. “We partner with Autotask because it’s so critical to what we do. What we do is complex — like other MSPs,” Drumm says. “This new release, without a doubt, is a game changer.”

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