Secrets For Winning Over Any Type Of Restaurant Customer

In some ways, the needs of every type of restaurant customer are the same, whether they’re enjoying a meal on the premises or off-premises. For example, customers who are dining in or ordering food for delivery or takeout always want food that looks and tastes great. However, each type of restaurant customer has different priorities that you must keep in mind when designing workflows so you can provide great experiences and top-notch restaurant customer service across the board.

For the on-premises restaurant customer:

• Create a welcoming atmosphere. Greet patrons cheerfully and respectfully the moment they arrive. Use your restaurant Point of Sale (POS) solution to manage tables so guests are seated as quickly as possible.
• Make ordering easy. Mobile POS allows your wait staff to easily take orders tableside on a tablet or other mobile device. POS software with a graphical interface allows wait staff to be more conversational during the ordering process and to more easily suggest add-on menu items or pairings. It also lets your staff immediately transmit the order to the kitchen without having to walk to a stationary POS terminal and wait in line to enter the order, which can decrease customers’ wait times and increase table turns.