Article | February 12, 2019

Remote Monitoring And Management: What Is It And Why Should You Care?

Source: ConnectWise

By Brett Cheloff, ConnectWise

Question

As a managed service provider (MSP), you want to provide proactive, comprehensive client endpoint management. But with limited resources, that can be nearly impossible. Constantly monitoring each server, laptop, tablet, and other wireless devices may take more resources than your team has available—holding you back from delivering the exceptional service you know you’re capable of.

Remote monitoring and management (RMM) tools make endpoint management not just doable, but easy. These tools can help you organize and simplify endpoint management, so you can focus on increasing your bottom line.

What is RMM?

RMM refers to IT tools and software that help MSPs proactively locate, update, and monitor client endpoints. RMM allows for the automation of IT tasks, which makes it especially helpful if you’re transitioning from a break/fix to an MSP model. A technician using RMM doesn’t need to be physically present in order to learn more about a client’s devices and networks. They can receive the information remotely, making RMM a valuable tool for monitoring client infrastructures on a fixed monthly plan.

There are many advantages to using an RMM tool. By automating tasks like updates and patching, an RMM can help boost the productivity of your technicians. It also reduces labor costs, allowing your technicians to support a greater number of clients and solve complex tasks as efficiently as possible. Through proactively monitoring client endpoints and automating simple tasks, an RMM allows your technicians to spend more time on proactive maintenance, minimizing client downtime—and sending their trust and satisfaction through the roof.