News | March 26, 2012

Quest Software Delivers End-To-End Business Management Platform To SMB Managed Service Providers

PacketTrap MSP 6.2 Features Integration with Standalone Professional Service Automation System; VoIP Monitoring Added

Quest Software recently announced the availability of PacketTrap MSP 6.2,the latest version of its remote monitoring and management (RMM) platform designed for SMB managed service providers (MSPs). Delivering comprehensive integration of RMM functionality with professional service automation (PSA) technology, PacketTrap MSP 6.2 is an industry leading end-to-end business management platform. MSPs can now access a single console to manage – and simplify –business processes including job scheduling, technician management, CRM, service requests and billing and invoicing.

For small- to mid-sized MSPs and IT solutions providers, PacketTrap MSP delivers affordable enterprise-class remote server, application and network management for MSPs to use across customer environments. The integration between PacketTrap MSP 6.2 and PacketTrap PSA, the company's professional service automation solution, enables users to:

  • Better track tickets, improving customer service and reducing status calls;
  • More accurately account for technicians billable hours to increase revenue; and,
  • Decrease the billing cycle by more quickly and accurately invoicing for completed work.

"Among the many enhancements to PacketTrap MSP, integration with our standalone PSA solution was a strategic development investment as it meets MSPs demand for technology that can be used to more easily complete many common business tasks," said Matt Bolton, vice president of product management, Network Management Division, Quest Software. "Often we find that our target customers are not in the business of running businesses. By utilizing an intuitive platform that is far less cumbersome then other solutions on the market, yet offers the same functionality, MSPs can focus on providing new services to their own customers and marketing to new prospects."

Quest Software launched PacketTrap PSA earlier this month following the company's acquisition of BlueFolder, Inc., a leading provider of field and professional service management solutions. Quest Software enhanced BlueFolder's existing PSA technology, providing MSPs with a solution to dramatically increase time savings and profitability by simplifying many business management processes.

In addition to integrating with PacketTrap PSA, PacketTrap MSP 6.2 features other enhancements such as monitoring support for Cisco wireless controllers, which are increasingly used to manage all wireless access points, and new monitoring templates for pre-defined monitoring and alerting of common applications.

Unique among RMM solutions, PacketTrap MSP 6.2 now enables MSPs to monitor customers' Avaya VoIP infrastructure, which includes Avaya Aura Communications Manager, Avaya DP Office, PBX systems, IP Phones, Gateways, switches, routers and end-to-end network, physical and virtual IT infrastructure. Using PacketTrap MSP 6.2, MSPs can monitor customers' VoIP systems and network infrastructure using the same trusted, user-friendly platform in order to make customers' VoIP implementations more successful.

Pricing and Availability
Both PacketTrap MSP and PacketTrap PSA are now available as standalone solutions. MSPs and IT solution providers that purchase both PacketTrap MSP and PacketTrap PSA will have full integration between the solutions. PacketTrap MSP also integrates with other PSA solutions through technology partnerships.

For more information and a free fully featured trial of PacketTrap MSP 6.2, visit

About Quest Software, Inc.
Quest Software simplifies and reduces the cost of managing IT for more than 100,000 customers worldwide. Our innovative solutions make solving the toughest IT management problems easier, enabling customers to save time and money across physical, virtual and cloud environments. For more information, visit

SOURCE: Quest Software, Inc.