News | September 30, 2011

Pinnacol Assurance To Automate Claims Department With Perceptive Software ECM Solution

Colorado's leading workers' compensation insurer looks to eliminate inefficiencies of manual claims processing and approvals

Perceptive Software, creator of enterprise content management (ECM) products, including ImageNow document management, imaging and workflow, announced recently that Pinnacol Assurance, Colorado's leading workers' compensation insurance provider, will be deploying ImageNow for claims processing and throughout other areas of the company.

Perceptive Software's patented LearnMode technology will allow Pinnacolto integrate ImageNow with its custom-built business systems without disrupting operations. By deploying ImageNow, Pinnacol will eliminate the inefficiencies of manual claims processing, which will allow employees to work more efficiently through the elimination of paper and improved work flow. Documents will be secure and electronically available to authorized staff at any point in the claims process. Single-click access will eliminate the cost and delay of paper copies and distribution.

"Over the last three years, Pinnacol has been slowly custom-building an ECM solution," said Dave Hoffman, associate vice president of application services. "By moving to ImageNow, which has all the functionality the company needs, we can focus on solving business problems rather that building software. Deploying ImageNow throughout the claims area will eliminate inefficiencies and reduce costs. Eventually, we will move all of our current ECM solutions into ImageNow, allowing the entire company to be on a single platform."

About Pinnacol Assurance
Pinnacol Assurance is Colorado's leading provider of workers' compensation insurance. Pinnacol provides comprehensive, competitively priced coverage; immediate attention to claims; a highly qualified network of medical providers; and proactive safety programs to approximately 55,000 Colorado businesses. Since 2005, Pinnacol has returned more than $435M in general dividends to its policyholders statewide ? a mark of the company's stable and strong financial health. For more information, visit

About Perceptive Software
Perceptive Software, a stand-alone business unit within Lexmark International, builds enterprise content management software to help organizations effortlessly manage the entire lifecycle of their documents and information, fueling greater operational efficiency. Organizations in more than 30 countries rely on Perceptive Software and its flagship product ImageNow to simplify their business processes through cost-effective content management solutions that create immediate and lasting impact. For more information, visit

SOURCE: Perceptive Software