10 Pieces Of Advice For A New MSP (I Wish I Knew Then What I Know Now…)

By Jason Etheridge, CEO, Logic Speak, ASCII member since 2014

Most of life’s milestones for me are accompanied by some amount of reflection; looking back, smiling about the good times and successes, holding back a few tears earmarked for the failures and wincing just a bit (or a lot) at the things I now know that I didn’t know. As the MSP (managed services provider) I co-founded celebrates its 10-year anniversary, I’m happy to share my advice for anyone starting a brand new business; although these ideas are not uniquely mine, they have been instrumental to me along the way.

1. Have A Mission. I know what you're thinking … I’ve seen mission statements that are typically a bunch of corporate fluff that no one cares about. That’s not what I’m talking about. Create a one sentence mission for your company that is non-negotiable and rallies your employees around why they are there, pouring their heart and soul into your business.  Then tell your employees. Make them memorize it. Put it on your walls in your office as a reminder of what you’re trying to accomplish.
2. Systems And Processes Rule.  When companies are just getting started, they all have one thing in common. Not a single process or system exists. Start from the beginning with a relentless pursuit of systems and documentation that will help you grow your business and ensure consistency.  

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