Dell packetTrap: RMM Product Review

Does the RMM vendor have a NOC?
Quest, which was acquired by Dell in September 2012, partners with Live Virtual Help Desk (livevhd.com) to offer NOC services, which are based in India.

Agent vs. Agentless
Can monitor nodes 3 ways:

  1.  PacketTrap agent (most robust monitoring)
  2.  SNMP monitoring (network printers, switches, etc.) for devices that don't support software agents
  3.  Non-SNMP nodes (ping tests, remote control)
     

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