News | August 16, 2010

Own Web Now To Unveil Powerful New PSA Tool At CompTIA

Own Web Now, the makers of the leading web and mail security software ExchangeDefender, announced recently the release of Shockey Monkey, a free PSA (professional services automation) tool that solution providers can leverage to help build their businesses in around an hour using the Shockey Monkey simple web 2.0 interface.

As hardware margins continue to shrink and hosted or cloud-based solutions become more prevalent, PSA software creates business opportunities for solution providers to offer new services in new ways. Shockey Monkey combines a client-facing web 2.0 Support Portal with Support Board and Ticket Management, Client Relationship Management, Project Management, Scheduling and Tasking, Agreements, and more in a clean and simple to use web-based interface to help make IT Business Management fun and easy.

Shockey Monkey is an entirely different, customer-centric approach which will help solution providers successfully navigate the transition from hardware reseller to cloud-based solution provider by assisting with five important objectives: Be viewed as an established professional services organization, help clients meet all of their business needs to get better and faster results, keep control over cash flow, and make the most of every billable day.

While there are many tens of thousands of businesses providing technology services, only about 8,000 of them are currently leveraging a PSA tool. The current PSA offerings on the market neglect a critical component of operating as a solution provider or managed services provider: the end-user experience. Shockey Monkey offers our solution provider partners a client-facing web portal through which their end-user clients can access and manage support requests, invoices, and their own cloud-services subscriptions. A new user can set up and configure the entire Shockey Monkey portal experience and be fully operational in less than 60 minutes.

"Yes, it's really free. We believe that offering solution providers a professional services automation tool that is truly free will streamline operations, automate processes and help create more success for more solution providers" says Vlad Mazek, CEO of Own Web Now.

The free version isn't the only option, however. According to Kate Hunt, Vice President of Shockey Monkey, "Shockey Monkey Pro is the solution that grows with you. While advertising on the platform will make it available for free for years to come, the growing successes of some of our partners will create the need for additional functionality. In order to accommodate and support these fast growth partners, Shockey Monkey Pro offers additional features for a low monthly fee. It is our goal for Shockey Monkey Pro to meet all the needs of our solution provider partners, so 100% of revenue goes to ongoing development of the platform."

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About Own Web Now
Own Web Now Corp is the world leader in hosting & cloud solutions for small and medium sized businesses. ExchangeDefender, its flagship product, delivers email security, business continuity, web filtering and file sharing to over a million subscribers in 143 countries from 44 data centers. Over 13 years of expertise in delivering cloud offerings such as hosted Exchange & SharePoint, dedicated and virtual servers, colocation and data center products have helped Own Web Now Corp pass a SAS70 Type II audit and create a massive reseller channel that is growing with the rising popularity of cloud services.

SOURCE: Own Web Now