News | June 20, 2013

MICROS Officially Releases OPERA Mobile, Unplugging Hotel Guest Services To Enrich The Guest Experience

Solution extends key front-desk, room management and maintenance functions to mobile devices

MICROS Systems, Inc., a leading provider of information technology solutions for the hospitality and retail industries, announces the release of the new MICROS OPERA Mobile solution. Developed with a colorful, vibrant, and user-intuitive interface, OPERA Mobile provides essential functionality at hoteliers’ fingertips, allowing them to check-in and check-out guests, or¬ganize housekeeping activities, and manage task sheets and room maintenance from virtually anywhere while using a mobile device. See related video at

OPERA Mobile enhances property management at hotels and resorts by enabling hotel staff with smart, service-focused mobile tools, allowing them to increase overall guest satisfaction while maintaining a personal touch. OPERA Mobile provides hotel staff the opportunity to check-in and check-out guests from curbside, lobbies, meeting rooms, and even airports. Built on the latest technology, OPERA Mobile helps optimize revenue generating opportunities, operational efficiencies, and increase overall guest satisfaction from check-in to departure.

Not only are remote front desk functionalities enriched, but housekeeping, room management and room maintenance tasks are simplified. Staff can easily update a room status on the go as well as include instruction and direction to other staff members. OPERA Mobile is a solution specifically focused on providing hoteliers the tools necessary to transform hotel operations from single property to enterprise level.

Laurent Idrac, ACCOR CIO stated, “OPERA Mobile offers ease of service and enhanced productivity to our hotel group, further improving the offerings that we deliver to our guests. The web-like user-interface makes it very simple and intuitive for staff to determine and prioritize tasks according to standard workflows. Adding this solution to our MICROS hosted environment has been very secure, reliable and easy to manage.”

“We are very pleased with the overwhelming acceptance of OPERA Mobile from our multiple customers participating in the beta test,” stated Trevor Sands, Vice President, Product Development Hotel Systems.  “OPERA Mobile is a perfect accompaniment to the OPERA Enterprise Solution providing new ways to streamline process workflows and enhance the guest experience.”

MICROS OPERA Mobile demonstrations are available at Booth #301 at the HITEC convention on June 24-27th in Minneapolis, Minnesota.

For more information, visit

About MICROS Systems, Inc.
MICROS Systems, Inc. provides leading enterprise-wide applications, services and hardware for the hospitality and retail industries. Serving an extensive portfolio of clients worldwide, MICROS solutions are utilized in over 567,000 hotels, casinos, table and quick service restaurants, retail, leisure and entertainment, fuel and convenience, cruise, and travel operations in more than 180 countries, and on all seven continents. MICROS combines its industry knowledge and expertise to provide cloud-based, mobile and on premise solutions that allow its clients to streamline operations and successfully engage their customers.

MICROS applications include point of sale, property management, central systems, business intelligence, eCommerce, loyalty, CRM, loss prevention, distributed order management, labor management, inventory management, and merchandise planning solutions. MICROS services include hosting and SaaS, platform implementation and integration, strategic business consulting, interactive marketing, design services including creative and user experience, and managed services. For more information, visit

SOURCE: MICROS Systems, Inc.