From The Editor | August 2, 2013

Managed Services News From July 2013

Bernadette Wilson

By Bernadette Wilson


Each month, Business Solutions collects and sorts through all the relevant channel news so you don't have to. In Managed Services, companies announce a new facility, a new VP, new partner programs, and backup Internet service extended to SMBs.

Continuum Moves To New Network Operations Center

Continuum, a provider of managed services solutions, has moved its 24/7 network operations center (NOC) to a larger and more comprehensive facility in Mumbai, India. The new site offers increased Internet capacity and security as well as additional technicians, expanding Continuum’s list of certifications in areas such as virtualization, mobility, and cloud technologies. The Continuum NOC team is designed to help MSP partners grow their businesses without adding additional staff.

EmeCloud Hires Zenith Infotech Veteran

EmeCloud has hired Zenith Infotech veteran Maurice Saluan as VP of Sales. Over the last 25 years, Saluan has been a part of the channel as well as a channel advocate at Zenith. Donald Scheid, CEO of EmeCloud, says Saluan “will be instrumental in introducing our best kept secrets and methodologies on how service providers can rapidly and profitably grow their recurring revenue cloud businesses.”

EmeCloud partners with IT service providers to help them capitalize on cloud computing opportunities with businesses of all sizes. EmeCloud offers a unified solution, enabling access to data in the cloud from any location.

Scale Computing Announces Channel Partner Program

Scale Computing has announced its Platinum Partner Program, which provides resellers with revenue opportunities in the midsize enterprise market. Partners can offer Scale’s hyperconverged solution for rolling out virtualization and private cloud environments. The company built its HC3 solution specifically for virtualization. HC3 integrates servers, storage, and virtualization into a single platform, eliminating the need for software licenses and simplifying the infrastructure needed to keep applications running. With built-in redundancy and high availability, a scalable infrastructure can be managed as a single server.

The program, with more than 50 charter members, provides resellers with a complete end-to-end support program of sales, marketing, and technical enablement. Partners also receive competitive margins and can be trained to become HC3 Certified Partners, which includes additional benefits such as business development and marketing planning. A partner portal is also available, which includes resources such as deal registration and tracking, lead generation tools, video library, and a support center.

MegaPath Expands To 4G To Serve SMBs

MegaPath recently expanded its managed wireless failover services and nationwide wireless footprint to include 4G. The failover service provides redundant backup Internet access to maintain critical revenue-generating business operations in the event of a primary service disruption. Previously, MegaPath offered its managed wireless failover only to its enterprise-class customers. Expanding to 4G enabled the company to offer this service to single-site and SMB cutomers as well. The fully automated service leverages MegaPath’s managed customer premises equipment to monitor the primary broadband connection and instantly detect the need for backup services and initiate failover and failback to primary once primary service is restored.

In addition to adding 4G coverage, MegaPath expanded its 3G coverage to provide a backup to customers’ T1, Ethernet, DSL, or cable connections.

Unitrends Offers New Service Provider Program

Unitrends has launched its new Service Provider Program, which gives hosting, managed services, and cloud providers the ability to offer onsite and offsite backup and disaster recovery services. The program features the ability to mix and match physical and virtual appliances, and enables partners to offer Backup-as-a-Service (BaaS), Replication-as-a-Service (RaaS), and Disaster Recovery-as-a-Service (DRaaS). Unitrends offers a subscription model rather than a traditional “step function” structure for pricing, and providers can layer services to maximize profits per client. Service providers receive sales and technical training, and can use Unitrends’ service provider portal for license requests, hardware orders, and real-time capacity tracking.