If you are an “IT guy,” who trades your labor for dollars, then offering managed services (flat rate services) should be a no-brainer. But, that doesn’t necessarily mean your business model can guarantee you are doing it correctly or more importantly, being successful at it. The transition from a break-fix business to a managed services business model is actually not as difficult as many people might think. However, there are two vital factors that must be taken into consideration before deciding to make this transition.
What’s It All Mean?
First, you need to understand the definition of managed services. It’s quite simple — managed services are defined by any service that you can sell to your client once, bill monthly to create recurring revenue or equity in your business, and is backed by a service level agreement. The second, which is probably even more important than the first, is you must understand that managed services is a business model and not a product.
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