News | June 20, 2014

Louvre Hotels Group Selects The MICROS OPERA 9 Reservation System For Its Tulip Branded Hotels

MICROS Systems, Inc. a leading provider of information technology solutions for the hospitality and retail industries, is pleased to announce that the Louvre Hotels Group has replaced its legacy reservation system in more than 220 of its Tulip branded hotels (Tulip Inn, Golden Tulip and Royal Tulip) with the MICROS OPERA 9 Reservation System (ORS), bringing all 1,100 Louvre Hotels Group properties into the global multi-property, SaaS-based (Software as a Service) OPERA Enterprise Solution for distribution. In addition, over 800 of these properties in 43 countries are already using the integrated property management functions of the OPERA Enterprise Solution.

The MICROS OPERA 9 platform centralizes bookings through all electronic distribution channels, including web booking, Global Distribution Systems (GDS), channel management, and voice service centers. MICROS created a totally customized user interface for Tulip reservation and revenue management associates, making the transition to the new reservation system effortless. With the addition of the Tulip branded hotels, the Louvre Hotel Group’s expanded MICROS ORS now supports over 3,000 users from all over the world.

“The MICROS OPERA Enterprise Solution has provided Louvre Hotels Group a superior technology platform on which to centralize our complete enterprise,” stated Thierry Guiraudios, CIO Louvre Hotels Group. “The addition of the Tulip branded hotels to the reservation system finally unifies all of our properties onto a single platform, allowing Louvre to more effectively manage its room inventory and distribution. MICROS OPERA 9 allows us to take advantage of next generation technologies that prepare us for the future.”

“Moving all our brands to a single reservation platform was a natural progression for us” stated Chinmai Sharma, VP Revenue & Distribution of Louvre Hotels Group. “Micros is a trusted partner and they were able to deliver all the customized enhancements we had requested before deploying the Opera 9 platform for our Tulip branded hotels. We now have the benefit of streamlining our distribution operations, agile CRS enhancements, cross-sell functionality within brands and finally an easy ability to develop a more robust customer database”

“We are pleased to expand and strengthen our partnership with the Louvre Hotels Group, and are thrilled that Louvre is taking advantage of our next generation OPERA 9 platform,” stated Kaweh Niroomand, President of MICROS EAME. “MICROS OPERA 9 is enabling our hotel clients to easily update their current OPERA Enterprise Solution with next generation technology and browser agnostic user interfaces, including mobile applications.”

About Louvre Hotels Group
Following their respective purchase by Starwood Capital in 2005 and 2009, the alliance between Louvre Hotels and Golden Tulip became Louvre Hotels Group in April 2011, making it a leader in the global hospitality market with more than 1,100 hotels in 47 countries ranging from 1 to 5 stars. The Group, established in 1976, now counts 6 brands: Première Classe, Campanile, Kyriad, Tulip Inn, Golden Tulip and Royal Tulip Luxury Hotels.

About MICROS Systems, Inc.
MICROS Systems, Inc. provides leading enterprise-wide applications, services and hardware for the hospitality and retail industries. Serving an extensive portfolio of clients worldwide, MICROS solutions are utilized in hotels, casinos, table and quick service restaurants, retail, leisure and entertainment, fuel and convenience, cruise, and travel operations in more than 180 countries, and on all seven continents. MICROS combines its industry knowledge and expertise to provide cloud-based, mobile and on premise solutions that allow its clients to streamline operations and successfully engage their customers.

MICROS applications include point of sale, property management, central systems, business intelligence, eCommerce, loyalty, CRM, loss prevention, distributed order management, labor management, inventory management, and merchandise planning solutions. MICROS services include hosting and SaaS, platform implementation and integration, strategic business consulting, interactive marketing, design services including creative and user experience, and managed services. MICROS stock is traded through NASDAQ under the symbol MCRS.

For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Vice President of Marketing. For more information, visit

SOURCE: MICROS Systems, Inc.