Does the RMM vendor have a NOC?
No not directly, the product will integrate with a third part NOC. We did not evaluate the thrid party NOC.
Agent vs. Agentless
LabTech uses a light weight agent, which installs in under two minutes and reports bact to the Management console almost instantly. With the speed that the agent installs and reports back, the onboard process for a new client is very fast and easy.
SaaS vs. On-Premise
LabTech can be deployed in a SaaS or on-premise manner. We tested the SaaS version only. Speed and availability never seemed to be an issue. Access to the Management console was always available.
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