Case Study

Knight Office Solutions Successfully Shifts To Managed Services With RMM Solution

Source: Solarwinds MSP
Focus On Managed Services

Knight Office Solutions (KOS) got its start more than 25 years ago supplying and servicing HP ® printers for its customers in the San Antonio, Texas region. Established in 1989, the company saw early success as an HP reseller and service partner, later adding other copier manufacturers into the mix, and opening a second location in Austin.

While copier systems and document management still represent a large part of KOS’ portfolio today, the firm has branched out to serve its clients in new ways to take advantage of shifting market dynamics. First, it launched a managed print and copier division, and then in early 2012 it expanded its scope with the addition of a Managed IT Services department.

In just a short time, many of KOS’ clients have transitioned away from break-fix IT to enter into a fixed-fee managed services arrangement with the firm. According to Jarret Benedict, director of managed services, early results have been strong because his team nailed down their strategy and technology foundation before the new division even opened its doors.

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