Improve Cross-Site Communications With UC

Do you remember the days of the rotary dial telephone? I do. My first phone number had four nines and an eight in it, and took forever to dial. Those days are long gone, and a new communications concept is emerging that may soon be able to connect your call with a simple click of the mouse. Convergent Solutions Group is one integrator already embracing the concept, benefiting from a long-standing partnership with Microsoft and building a new alliance with Mitel.

Bowman and Brooke is a national law firm boasting a mobile workforce of 450 users stretched across six locations in the United States, and Convergent had been the firm's Microsoft solutions provider for more than a decade. A UC (unified communications) presentation by Mitel, the firm's current telephony provider, prompted a new call to Convergent. "Because Bowman is a strategic customer of ours, we will continue to help with IT initiatives as they move forward," says Doug Splinter, CTO for Convergent. This time the challenge was to investigate the integration of Microsoft server and desktop technologies with the firm's existing VoIP (voice over Internet Protocol) system.