When your team is operating like a finely-tuned machine, with little intervention on your part, you’re positioned for growth. Your leadership team - from the CEO down to the senior techs - have more time to focus on growth activities when the rest of the team is running itself. But it’s easier to say than to do, so let’s go over a few pointers on how to get your team to a point where they self-serve.
Structured, Centralized Documentation
We’re going to start with the start here, and that’s making sure that information is written down where everybody can access it. When you increase the size of your business and the automation of documentation, you’ll create vast amounts of information. It’s easy to lose track of it. So make sure you’re using one system for documentation only. If someone says “oh, yeah, you can just do some Sharepoint, and wikis and Excel and stuff and it’s the same as IT Glue but costs less”, that somebody is wrong. It’s not the same. Your team will sit there wondering which information is in which place. Then they’ll want to know which version of that information is the most up-to-date. You need a single source of truth.