Research from CompTIA suggests that channel partners transforming to meet customer demand, onboard emerging technologies, and move to the cloud are also putting stress on operational efficiency.
SOURCE: Operational Efficiency In The Channel, CompTIA
Most channel firms acknowledge that transforming from hardware-centric reselling to a model that embraces services and recurring revenue is an imperative. However, channel partners are reporting a moderate-to-low degree of transformation, while reporting generally satisfactory efficiency as they plod forward with traditional offerings.
WHAT’S HOLDING YOU BACK?
While acknowledging that operational complexity has increased, solutions providers remain complacent to transformation. More than half say they’re doing just fine as-is.
HOW TO MOVE FORWARD
Most services providers cited honing management skills and subscribing to KPI requirements as approaches taken to achieve efficiency.