By Janet M. Shlaes, Ph.D.
High Impact communication is essentially a dance that flows between participants. As in most dances, there might be awkward moments, as one develops a sense of their partner’s style, and more elegant graceful moments, when partners are in the flow of the dance. The inherent skills and mindsets of high impact communication are developed over time through intention, practice and embracing a three tier approach. This approach includes essential skills and mindsets to embody BEFORE, DURING and AFTER the communication.
The first tier is foundational, setting the stage for what is to follow. Most people tend to plunge into their communications without adequate preparation. They fail to realize that what takes place before a conversation serves to separate out those with exceptional communication skills from those with mediocre or ineffective skills. Spending time on the following will provide consistent added value over time.
The second tier is all about the how – specifically, how high impact communicators behave during the communication. In the BEFORE tier, clarity regarding yourself, your audience and your desired outcome has been realized. In the DURING tier, high impact communicators consistently incorporate the following into their conversations.
The third tier serves to deepen relationships, as well as strengthen the foundation for future communications. High impact communicators know that the end of a successful communication organically provides the opening for subsequent conversations. High impact communicators keep the connection going via the following post-conversation actions.
High impact communication skills and mindsets are developed over time. With intention, commitment and practice, the skills and mindsets in this three tier approach will quickly become your natural way of moving through the world and will consistently yield mutually satisfying outcomes.
Dr. Janet Shlaes has over 20 years of transformational results in the organizational, leadership, career and life-design realms. In addition to holding a variety of leadership positions in the financial and non-profit arenas, Janet creates and facilitates customized programs, trainings, seminars and retreats focusing on organizational, change management, life-design and leadership development for corporate and non-profit arenas. Janet’s credentials include an MA and Ph.D. from Northwestern University and an MBA in Finance from Loyola University of Chicago. Janet is a Licensed Psychologist, Certified Structural Consultant, Creating Your Life Trainer, NLP Master Level Practitioner and Modeler, Mindfulness Meditation Stress-Reduction Trainer, and is certified in Positive Psychology, Eriksonian Hypnosis and Knowledge Management. http://transformationalcommunication.blogspot.com/