December is truly one of the most memorable months in the calendar, filled with glorious traditions like drinking yourself silly at the company party, and browsing your family members’ Amazon wish lists before buying them other stuff anyway. And of course, every media outlet on the planet being stuffed with year-in-review posts and predictions for the coming year. What makes our predictions so special, then? For starters, ours are correct!
Actually, 2019 did unfold much the way we predicted it would. The MSP business had another strong year, vendor consolidation continued apace, and the most organized, mature MSPs got stronger. So what’s in store for the MSP space in 2020?
First we asked IT Glue’s General Manager Nadir Merchant for his take. He sees a shift away from just documenting and a pronounced emphasis on how documentation is being used to enhance MSP operations.
“I think we’ll see a much heavier focus on live information, augmented with manual documentation and SOPs. IT techs are going to start really looking at documentation as the hub for everything that they do, so information visualization and extraction will become substantially more important as documentation repositories continue to grow.”