5 Field Service Trends With The Power To Differentiate Business Operations

By John Pomerleau, Field Mobility Principal, Zebra Technologies

Field service operations don’t look like they used to. Advanced technology has driven significant change and operational efficiencies. Field personnel are empowered to bring more value to customer engagements, solve problems, and grow sales. The ability to collect data at the point of customer transactions in real-time, is helping solve a multitude of business challenges across numerous industries. Enterprise-class field service solutions — devices, printers, scanners, applications, and services — allow field workforces to improve productivity, operational efficiencies, and have a greater impact on the bottom line. Here’s a look at five key trends now impacting field services and how they are likely to transform the industries they serve.

The Need For Highly Connected Teams

Thanks to rapidly evolving technology, field service now requires highly skilled individuals to manage a more dynamic, complex workday and the tasks it now involves. Without the right connectivity and infrastructure in place, companies are likely to experience low service level compliance, lower service contract renewals, and higher equipment repair ratios, to name a few. Knowing where resources are once they are dispatched, as well as the equipment and parts that go with them is now a critical capability. Bar coding or RFID tagging assets delivers instant visibility to improve physical inventory management, increase first-time fix ratios and reduce unnecessary part orders. Connected field service technicians deliver greater customer satisfaction by improving troubleshooting and issue resolution on site and increasing service margins. The quality of field mobility solutions directly impacts operational costs, profitability, and customer loyalty.

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