Field Service IT News — May 1, 2014

By Amy Taylor, contributing writer

News article topics include proof your field service clients could be among those considering the latest analytics and management tools, and considering leveraging social media to enhance the customer experience — and to protect their brands. 

Key Technology Tools For Effective Field Service Management

Business2Community reports on key investments for field service organizations in an recent article. Easy access to advanced analytics and management tools greatly enhance productivity and top the list of key investments. Cloud-driven derivatives, increased integration of M2M, mobile apps, and knowledge management as a cross-discipline are also noted tools in the field service industry.

Help Your Customers Leverage Social Media

Top Tech News says services companies need to take on the next wave of customer-experience by embracing the interconnected world that allows every customer with Internet access a soapbox. Helping your customers leverage social media can result in great benefits — including mitigating the negative impact of a review from an unhappy customer.

Construction Job Gains In 38 States Show Positive Trends

Transport Topics said that builders are added jobs in 38 states from March 2013 to March 2014. Florida, Oregon, and Minnesota posted strong gains, while Kentucky and New Jersey actually cut a significant number of jobs in construction.

Field Service IT Talking Points

Gordon Kelly writes “Microsoft Races To Fix Massive Internet Explorer Hack: No Fix For Windows XP Leaves 1 in 4 PCs Exposed” in Forbes Magazine.

Bloomberg Businessweek shows “How Google Glass Is Used In The Professional Field,” demonstrating the technology in a video.

For more news and insights, visit BSMinfo’s Field Service Tech Center.