News Feature | August 26, 2014

Field Service IT News For VARs — August 26, 2014

By Cheryl Knight, contributing writer

Field Service IT News

This week’s field service news includes an update on the Monthly Confidence Index for August — released from the Equipment Leasing & Finance Foundation; streaming videos uses for field service; and the influence of the Internet of Things on field work performance.

Equipment Leasing & Finance Foundation Monthly Confidence Index Released

The Equipment Leasing & Finance Foundation recently released its Monthly Confidence Index for August. In the survey, confidence fell in the Equipment Finance Industry from 61.4 for the previous two months to 58.9 for August.

Streaming Video Use In Field Service Set To Grow

A Business Solutions article gives details on how video streaming can improve performance in the field service industry. The market expects to see a growth of 113 percent by 2017.

GPS Tracking In College Football

From Rant Sports comes the news that some major college football programs plan on using GPS tracking to monitor player workouts. This allows team officials to track prime workout and recovery times. The eventual goal is to use the tracking technology during games.

Internet Of Things Boost Customer Satisfaction, Productivity

The Internet of Things, according to a recent infographic published by SmartVan, reveals that connected devices play a significant role in field service, especially with customer satisfaction and productivity.

Field Service IT Talking Points

SAP discusses the importance of customer service in field service in “SAP and TSC Industry Studies Confirm Growing Importance of Customer Service and Field Service Management as Strategic Differentiators.”

The Epoch Times considers the three best free Android Apps to help you track your steps in “Top 3 Free Android Apps to Track Your Steps.”

Employee titles in field service are discussed in "The Changing Titles of Employees in the Field."

For more news and insights, visit BSMinfo’s Field Service Tech Center.