News Feature | August 19, 2014

Field Service IT News For VARs — August 19, 2014

By Cheryl Knight, contributing writer

Field Service IT News For VARs

The news this week covers Oracle’s purchase of TOA Technologies, Anne Ferro leaving the Federal Motor Carrier Safety Administration, and Nordic releasing a new low-cost RFID tracking system. Other news covers some of the latest uses for GPS technology in our nation’s school systems and the effect of Analytics on field service revenues.

Oracle Purchases TOA Technologies To Improve Field Service Capability

Oracle announced its purchase of TOA Technologies. Cloud-based TOA Technologies provides field service solutions for interactions between dispatchers, field service employees, and their customers. Top Tech News reports the intent of the purchase of TOA is to increase the effect of scheduling, inventory tracking, and optimization.

Ferro Leaves FMCSA For New Post

In a recent FleetOwner article, Anne Ferro, head of the Federal Motor Carrier Safety Administration announced her departure from her post in late August. She is taking up the role of president and CEO of the American Association of Motor Vehicle Administrators.

GPS Software Saves School Districts Money

According to Local 8 Now, the Knox County Tennessee school system has implemented new tracking software to keep tabs on the whereabouts of their school buses. The news report states similar solutions could save school districts around the country tens of thousands of dollars.

Analytics Help Boost Field Service Revenues

According to a Business 2 Community article, the amount of data a field service organization receives through its fleet and workforce management technology sets it apart from the competition. The increases are substantial, with best-in-class field organizations that adopt such technologies seeing a profit boost of 18 percent.

Field Service IT Talking Points

Field Service Blog talks about five bad habits that field service personnel need to break.

According to RapidValue, the top five trends to look for in field service management in 2014 include an increase in the use of mobile devices, real-time information, and the need to put customers first.

For more news and insights, visit BSMinfo’s Field Service Tech Center.