8 Features Of A Best-In-Class Field Service Software Solution

By Emily Poklar, MSI Data

Managing a service department is more than just paper and pens. Field service organizations depend on software that manages all of their needs. In order to help businesses narrow their search, we studied the best software and found the key features that make their service organizations best-in-class.

As continued research reinforces the capabilities of service software, more and more service organizations are investing. To improve their communication, productivity, and ability to meet customer’s expectations, service organizations need the best mobile, scheduling and back office technology.

On top of all these demands, service organizations need to be aware of the direction field service is headed. According to the Technology Services Industry Association’s (TSIA) Field Service Technology Stack report, 77 percent of field service organizations implemented mobile tools into their workforce, and nearly 70 percent have improved their workforce productivity.

Now that most companies are investing in mobile tools, TSIA also expects to see, “significant improvements in dispatch and scheduling, capturing incident data, increasing the robustness of knowledge content, and reducing learning curve for new hires.”

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