Integration of Onosys Digital Ordering Platform with Epson’s OmniLink Merchant Services will Enable Restaurant Chains Worldwide to Improve the Customer Experience
Las Vegas, NV, March 7, 2017– Today, at MURTEC, Epson America, Inc., a leading supplier of value-added Point of Sale (POS) solutions, announced a partnership with Onosys, provider of one of the industry’s most comprehensive digital ordering platforms for restaurants, to deliver a complete end-to-end next generation mobile POS restaurant experience. The partnership will enable Onosys customers to take advantage of the real-time, actionable data generated by Epson’s OmniLink® Merchant Services (OMS) platform. The integrated solution, along with other Epson OMS partner solutions, will be shown at MURTEC, the Multi-Unit Restaurant Technology Conference, March 7-9, booth #75, at the Rio All-Suite Hotel & Casino, Las Vegas.
According to Hospitality Technology's 2016 Customer Engagement Technology Study,
“Mobile technology continues to rank as a high priority for restaurant brands as consumers increasingly expect to engage and transact with brands via mobile channels.” Digital orders have increased by 45 percent across the industry since 2014, according to The NPD Group, a leading market research firm, and now account for nearly 1.7 billion food service visits per year.
“Our partnership with Epson helps restaurants transform their mobile and online ordering experience,” said David DiPasquale, CRO at Onosys. “The restaurant industry is highly competitive, and together we provide a one-stop mobile POS solution allowing restaurants to more effectively leverage all the components needed to run a successful and profitable operation.”
“Onosys is Epson’s first OMS certified digital ordering partner and we are in the process of rolling out our integrated solution to several major restaurant brands today,” said Gregg Brunnick director of product management for POS printers and robotics, Epson America Inc. “These brands will have the ability to leverage Onosys’ fully customizable, enterprise digital ordering platform along with advanced analytics, sourced from our OmniLink receipt printer data, independent of their POS system.”
The Onosys platform leverages the Epson OMS Cloud to deliver orders to the OmniLink printer. The Epson Cloud and OmniLink printers can also support order routing and order handling. Whether sending orders to the kitchen based on a timing requirement, passing the order (or its components) to the kitchen display system, or handling other workflow rules, the options to enhance the customer value and experience are significant.
Epson’s OMS platform addresses the fundamental market challenge of disparate POS solutions and the lack of a common data language in the industry. Epson’s intelligent receipt printers provide a data gateway which drives cloud and mobile solutions to manage inventory, staffing, loss prevention, merchandising, logistics, analytics, loyalty, online ordering and more without having to worry about costly POS integration. Partners that have adopted the OMS platform, which opens up the options and choices for brands and restaurant operators to access a global network of cloud and mobile-based tools, best practices, business data and expertise, include: DTT Surveillance, Expensify, Fishbowl, GuestDNA, GuestMetrics Livelenz, Mobivity, NimbleSchedule, Onosys, PnP Loyalty, 7Shifts, Spendgo, Tacit Innovations and TransactionTree. To learn more about Epson OMS, please visit https://epson.com/omnilink-merchant-services.
Onosys provides a complete digital ordering platform that enables restaurant chains to extend their unique brand experience to today’s tech-savvy consumers. Our enterprise platform combines ordering, loyalty, payments, call center, 1:1 marketing tools and more into a single, customizable solution for increasing sales and customer engagement. Leading brands including Outback Steakhouse, Carrabba’s Italian Grill, and Boston Pizza rely on Onosys to optimize the online ordering channel. Since its inception, Onosys has processed nearly $1 billion in total food sales. For more information please visit: www.onosys.com.
About Epson America, Inc.
Founded in 1975 and headquartered in Long Beach, CA, Epson America, Inc. is the U.S. affiliate of Japan-based Seiko Epson Corporation, a global manufacturer and supplier of high-quality technology products that meet customer demands for increased functionality, compactness, systems integration and energy efficiency. For over 40 years, Epson’s advanced technology has been at work in millions of POS systems around the world. Today Epson’s Business Systems Division continues to bring industry-leading, open architecture, smart technologies to the point of service. You may also connect with Epson America on Facebook (http://www.facebook.com/Epson), Twitter (http://twitter.com/EpsonAmerica), and YouTube (http://www.youtube.com/EpsonAmerica).
EPSON is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. OmniLink is a registered trademark of Epson America. All other trademarks and/or registered trademarks are property of their respective owners.