Enhancing Customer Experience With Rugged And Stylish Wayfinding Kiosks

Located at Xiaomeisha beach, Xiaomeisha SeaWorld is one of the biggest aquariums and theme parks in China. The park has a total of eight buildings to exhibit various sea creatures from different habitats, and four theaters to watch performances of dolphins, sea lions, and many other sea animals. With the aim of providing a better visitor experience, the park installed interactive wayfinding kiosks in the eight exhibition buildings for visitors to view maps, look up show times, watch introduction videos, and find additional information. The original wayfinding kiosks used a more traditional solution composed of one 32"touchscreen and one digital signage box, but the high humidity in the aquarium caused the system to malfunction from time to time. To make matters worse, the original kiosks were broken after only a few months so the customer decided to look at Advantech’s industrial-grade all-in-one touch computers to build a more rugged and attractive replacement kiosk solution.