Encad, Inc. Names Kodak Service & Support New On-Site Service Provider For Wide-Format Printer Customers
ROCHESTER, N.Y., January 28, 2003- Encad, Inc., a Kodak company, has named
Kodak Service & Support its exclusive on-site service provider for Encad
customers in the U.S. and Canada. The scope of the agreement enables Kodak
Service & Support to provide on-site maintenance support for all Encad
wide-format inkjet printers, including the NovaJet Series and CADJET Series
to more than 40,000 customers in the US and Canada in the Graphic Arts,
Indoor/Outdoor and Computer Aided Design (CAD) markets.
"This agreement demonstrates our commitment to providing unparalleled service and support to our customers. By utilizing Kodak's 600-member service organization, we can provide outstanding responsiveness combined with technical excellence", said Brad Kruchten, president, Encad. "Within the first three months of the program, we are already receiving customer satisfaction ratings of greater than 95 percent."
"We are delighted to have the opportunity to service Encad's customer base and their portfolio of product offerings", said Diana Nole, Americas business general manager, Kodak Service & Support. "Providing support in the commercial printing marketplace allows Kodak Service to broaden our reach. This agreement demonstrates our commitment to expanding our market share within the infoimaging marketplace" she added.
The term of the agreement is five years and Kodak will utilize its team of more than 600 field engineers to support Encad customers providing both break/fix as well as preventive maintenance services on their equipment.
About Encad, Inc. - A Kodak Company
Encad, Inc. is a leading innovator in wide-format imaging technology, offering a broad line of wide-format color inkjet printers, Kodak Wide-Format Inkjet Media, pigment and dye inks, software utilities, imaging science, technical support, and training. Encad's products deliver brilliant color images quickly and cost-effectively, and are designed to increase user productivity in a variety of applications, including sign making, point-of-purchase graphics, photographic enlargement, graphic arts, fine art, textile design, and computer-aided design. The company's products are sold and serviced through a worldwide network of distributors and value-added resellers. Additional information is available at www.encad.com.
About Eastman Kodak Company and infoimaging
Kodak is the leader in helping people take, share, enhance, preserve, print and enjoy pictures-for memories, for information, for entertainment. The company is a major participant in "infoimaging"-a $385 billion industry composed of devices (digital cameras and PDAs), infrastructure (online networks and delivery systems for images) and services & media (software, film and paper enabling people to access, analyze and print images). Kodak harnesses its technology, market reach and a host of industry partnerships to provide innovative products and services for customers who need the information-rich content that images contain. The company, with sales in 2002 of $12.8 billion, is organized into four major businesses: Photography, providing consumers, professionals and cinematographers with digital and traditional products and services; Commercial Imaging, offering image capture, output and storage products and services to businesses and government; Components, delivering flat-panel displays, optics and sensors to original equipment manufacturers; and Health, supplying the healthcare industry with traditional and digital image capture and output products and services. Additional information is available at www.kodak.com/go/docimaging.
(c) Eastman Kodak Company, 2003.
Kodak, Encad, NovaJet, and CadJet are trademarks of Eastman Kodak Company.
"This agreement demonstrates our commitment to providing unparalleled service and support to our customers. By utilizing Kodak's 600-member service organization, we can provide outstanding responsiveness combined with technical excellence", said Brad Kruchten, president, Encad. "Within the first three months of the program, we are already receiving customer satisfaction ratings of greater than 95 percent."
"We are delighted to have the opportunity to service Encad's customer base and their portfolio of product offerings", said Diana Nole, Americas business general manager, Kodak Service & Support. "Providing support in the commercial printing marketplace allows Kodak Service to broaden our reach. This agreement demonstrates our commitment to expanding our market share within the infoimaging marketplace" she added.
The term of the agreement is five years and Kodak will utilize its team of more than 600 field engineers to support Encad customers providing both break/fix as well as preventive maintenance services on their equipment.
About Encad, Inc. - A Kodak Company
Encad, Inc. is a leading innovator in wide-format imaging technology, offering a broad line of wide-format color inkjet printers, Kodak Wide-Format Inkjet Media, pigment and dye inks, software utilities, imaging science, technical support, and training. Encad's products deliver brilliant color images quickly and cost-effectively, and are designed to increase user productivity in a variety of applications, including sign making, point-of-purchase graphics, photographic enlargement, graphic arts, fine art, textile design, and computer-aided design. The company's products are sold and serviced through a worldwide network of distributors and value-added resellers. Additional information is available at www.encad.com.
About Eastman Kodak Company and infoimaging
Kodak is the leader in helping people take, share, enhance, preserve, print and enjoy pictures-for memories, for information, for entertainment. The company is a major participant in "infoimaging"-a $385 billion industry composed of devices (digital cameras and PDAs), infrastructure (online networks and delivery systems for images) and services & media (software, film and paper enabling people to access, analyze and print images). Kodak harnesses its technology, market reach and a host of industry partnerships to provide innovative products and services for customers who need the information-rich content that images contain. The company, with sales in 2002 of $12.8 billion, is organized into four major businesses: Photography, providing consumers, professionals and cinematographers with digital and traditional products and services; Commercial Imaging, offering image capture, output and storage products and services to businesses and government; Components, delivering flat-panel displays, optics and sensors to original equipment manufacturers; and Health, supplying the healthcare industry with traditional and digital image capture and output products and services. Additional information is available at www.kodak.com/go/docimaging.
(c) Eastman Kodak Company, 2003.
Kodak, Encad, NovaJet, and CadJet are trademarks of Eastman Kodak Company.
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