Eliminate Redundancy And Inefficiency Through Consolidated Content Management

In this case study, MemorialCare Health System overcame content management redundancies, which later become inefficiencies and the increased cost of maintaining the infrastructure of multiple ECM systems.

Sometimes having more of a good thing is too much. That was the case at MemorialCare Health System. MemorialCare is a non-profit integrated healthcare system that includes Long Beach Memorial Medical Center, Miller Children's Hospital Long Beach, Orange Coast Memorial Medical Center and Saddleback Memorial Medical Center in Laguna Hills and San Clemente. These community-based hospitals are located in Southern California in both Los Angeles County and Orange County.

Saddleback Memorial Medical Centers 322-bed facility was named one of the nation's 100 Top Hospitals® by Thomson Reuters, an independent health research organization. In addition to 24-hour emergency services and critical care, Saddleback Memorial offers state-of-the-art imaging, infusion, surgical, outpatient rehabilitation, digital mammography, orthopedics, home care, ancillary services and more.

Long Beach Memorial Medical Center, a 741-bed facility, is a major regional provider of medical and surgical services and consistently achieves national honors for its quality care.

In 2004, Saddleback Memorial Medical Center implemented an OnBase® ECM solution in its Patient Financial Services, lab and radiology departments to address paper-intensive processes that, for years, had plagued the hospital. The success of the implementation was soon evident in improved cash flow, reduced costs, and the ability to maintain existing staff levels yet increase revenue per employee. The solution also helped expedite the patient registration process resulting in enhanced patient services.

Following Saddleback Memorials ECM successes, Long Beach Memorial sought an OnBase solution to streamline its processes. Though both are part of the same healthcare system, the two hospitals had distinct way of doing things. Each had unique systems and a vastly different approach to business processes. Given this, Long Beach decided that it would be best served by having its own OnBase solution rather than working within a shared enterprise solution. In 2006 it began deploying OnBase in medical records, admitting and financial services.

The two separate OnBase installations served MemorialCare well for many years, but as the size of its content management system grew, redundancies—which later developed into inefficiencies—became increasingly apparent. Added to that was the cost of maintaining the infrastructure for both systems.

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