Digitech Systems RMMI Case Study
ECM provider evaluates ECM manufacturers for a new partner when lengthy technical support times and slow company growth from the existing partnership hindered his ability to expand the service bureau.
Rocky Mountain Microfilm and Imaging, Inc. (RMMI) is an Enterprise Content Management (ECM) provider in the Denver, CO area dedicated to improving the efficiency, productivity, and cost-effectiveness of today’s office. RMMI has nearly 30 years of history in the document management industry, and was purchased by Roger Gudenkauf in 1997. Roger immediately began evaluating ECM manufacturers for a new partner when lengthy technical support times and slow company growth from the existing partnership hindered his ability to expand the service bureau.
Customer Challenge
Replace their existing document management partner with a new partner who would:
Through their relationship with Digitech Systems, RMMI wanted to:
“Most companies have too much information to manage, and they are hurting for solutions like ImageSilo. It’s so easy to use that, most of the time, we can close an ImageSilo deal in one day.” ~Jim Garrison, Business ManagerAmong the key considerations for selecting Digitech Systems VAR program were the following:
The selection of the Digitech Systems program has led to:
Rocky Mountain Microfilm and Imaging, Inc. (RMMI) is an Enterprise Content Management (ECM) provider in the Denver, CO area dedicated to improving the efficiency, productivity, and cost-effectiveness of today’s office. RMMI has nearly 30 years of history in the document management industry, and was purchased by Roger Gudenkauf in 1997. Roger immediately began evaluating ECM manufacturers for a new partner when lengthy technical support times and slow company growth from the existing partnership hindered his ability to expand the service bureau.
Customer Challenge
Replace their existing document management partner with a new partner who would:
- Provide exceptional technical support
- Enhance and support company growth
- Offer high quality products that met customers’ needs
Through their relationship with Digitech Systems, RMMI wanted to:
- Establish a solid business foundation with a strong ECM partner
- Create long-lasting customer relationships
- Become a strong and stable business that builds customer confidence and strengthens its customer base even in challenging economic times
“Most companies have too much information to manage, and they are hurting for solutions like ImageSilo. It’s so easy to use that, most of the time, we can close an ImageSilo deal in one day.” ~Jim Garrison, Business ManagerAmong the key considerations for selecting Digitech Systems VAR program were the following:
- Software that is easy to work with and simple to demonstrate shortens sales and implementation cycles
- Legendary technical support with a 98% satisfaction rating enhances support customers receive from RMMI
- Includes ImageSilo, the SaaS ECM service, allowing RMMI to respond to growing market demand for lower cost solutions and to add recurring revenue to stabilize and support business growth during the economic downturn
The selection of the Digitech Systems program has led to:
- 60% business growth in 2008
- 80% increase in number of customers
- 90% of new business sales include ImageSilo
- Dramatically shorter sales cycles
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