Downtime strikes IT organizations from a multitude of sources. From the relatively rare natural disaster to the more commonplace user errors, malicious attacks or patching problems, IT teams can guarantee that downtime will strike some of their systems every year.
The cost of that downtime can be high. For revenue-generating systems, it’s measured in thousands of dollars every hour. For business systems, lost productivity is similarly costly. Less easily defined are the potential losses associated with customer loyalty, end user dissatisfaction and competitive positioning.