Case Study

Continuum Helps SWK Better Plan, Manage And Respond To Customer Demands

Source: Continuum
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“Continuum’s network operations center (NOC) gives us the ability to be more proactive and forward thinking. They help us look like heroes.” These are the words of Matt Hahn, vice president of network services for business application and consulting company SWK. He adds, “The NOC provides an invaluable service to be more productive.”

Indeed, Continuum’s NOC takes care of functions such as watching and escalating alerts on a 24/7 basis, reviewing backups, installing patches and implementing service packs to actively keep business networks up and running.

SWK also takes advantage of Continuum’s remote monitoring and management (RMM) solution, featuring the IntelliMonitoring service – which Matt considers nothing short of “fantastic.”

SWK is attracted to Virtual Help Desk because it frees time for internal resources to focus on core business and development projects, lowers operational costs, and reduces strain on the firm's overall resources, staff and infrastructure.

“I think Continuum is off to an absolutely awesome start,” says Matt. “For anyone who’s considering an RMM partner, I’d recommend that they take a close look at Continuum. Using other providers, they won’t ever see the level of profitability that we see here.”