Entré Computer Solutions has been in business since 1983 and began as a “break/fix” IT services company. Recognizing the need for a more proactive way of managing IT environments, they developed a “Health Check” that enabled them to evaluate and head-off IT problems before they occurred.
“Our customers loved the proactive approach,” Chris Soutar, Director of Managed Services shares. “But there were limitations with our tool. We had to be on-site to run the health check, we weren’t able to see IT environments in real-time, and couldn’t manage them remotely. We wanted to take it to the next level.”
Entré Computer Solutions now uses SolarWinds MSP to accelerate their proactive IT Managed Service approach.
“The SolarWinds MSP platform has everything built into it – antivirus, patch management, web protection, service desk, backup, remote management and access – it all enables us to be proactive in keeping our customers’ IT environment up and running. Preventing problems before they happen is what we pride ourselves on.”
Recently the SolarWinds MSP platform alerted Entré Computer Solutions of one customer’s looming hard drive failure. “We had an engineer on-site within the hour and called the customer to alert them that the problem was fixed – of course, they didn’t even know they had a problem!” Chris said.