CharTec Introduces Backup and Disaster Recovery Product
CharTec, the SMB channel's leading "Hardware as a Service" (HaaS)/sales training provider, today announced a custom-built business continuity solution that allows managed service providers (MSPs) to deploy backup and disaster recovery as a service. The CharTec BDR (Backup Disaster Recovery) appliance is an Intel server-based tool that provides replication of server images to the cloud, which can be restored in less than an hour in most cases.
"We developed the CharTec BDR appliance based on our own MSP experience and our partners' requests for a simple, reliable system that ensures their clients' business continuity," says Alex Rogers, CEO of CharTec. "Over the past three years we replaced tape backups with more than 100 other industry-leading BDR systems. Unfortunately, our MSP experienced a 30% hardware failure rate and an overwhelming 60% failure rate upon virtualization. This cost our MSP a huge number of unbillable hours and we lost confidence with the equipment of those providers."
The CharTec Intel-based BDR appliance installs at an MSP's client site, which satisfies the client requirement for real time onsite data protection as well as offsite data continuity. The unit is backed by 24/7/365, U.S.-based help desk support. There are no upfront costs, which enables any MSP to begin earning revenue immediately. This is the first and only product available from CharTec open for purchase or HaaS to any qualified MSP without a membership requirement.
"Our company has already begun switching all of our BDR appliance deployments to the CharTec solution for three reasons: First, it's so intuitive that when we deploy a server on-site we can immediately virtualize it without requesting support. Two, if we have an issue, we have immediate phone support from qualified US-based technicians. And three, when we quote pricing, we're confident that CharTec will honor those costs and policies," says Deana Pizzo, CEO of IT Solutions of South Florida.
"The worst time to discover that an off-site backup system failed is when your client really needs it, which unfortunately happened to us a few times," continues Rogers. "That's the reason our BDR appliances self-test their backups every night for fail-safe virtualization."
Remotely managed through an easy-to-use web-based portal, with an RMM (Remote Monitoring Management) agent for alerting and scripting, the CharTec BDR appliance delivers rapid and reliable restore of any backup image, any time. Virtual lab hours are included in the CharTec BDR appliance to allow technicians to work on servers in the cloud for easy test, verification and validation of offsite data.
The CharTec BDR appliance replicates a client's production infrastructure through cloud-virtualized backup images, which are tested and verified daily to ensure data is up to date – a feature unavailable in any other product on the market today. In the event of a total site loss, data can be quickly restored to ensure maximum uptime.
"Our SMB clients are often looking for better ways to protect their data, which is not only mission-critical, but business-critical," said John Pyron President & CEO of Intelligent Business Network Solutions, Inc in Sacramento, CA. "If a company can't quickly and easily restore data, they're toast. The CharTec BDR appliance eliminates the worry about whether a business can – and will – get back on their feet after a disaster. The benefits of this make it an ideal addition to our portfolio."
With this new offering, CharTec partners can:
- Eliminate client risk and downtime
- Accelerate server recovery, management and deployment
- Deliver more efficient, reliable and higher quality IT services
- Reduce service delivery costs (time, labor, hardware)
- Grow recurring revenue and increase profits
- Realize better ROI with high-margin service revenue
- Gain a competitive advantage with innovative new service offerings
"To an SMB client, data loss can be catastrophic," said Rogers. "In addition to gaining a competitive edge and closing more opportunities, a solution like the CharTec BDR appliance can effectively keep an MSP's clients in business after a natural or man-made disaster. It's possibly the best choice they'll ever make for their service provider practice."
About CharTec
CharTec "Hardware as a Service" (HaaS) and sales training program helps technology companies' transition to the next level of annuity-based profitability as Managed Service Providers. CharTec Partners can increase their clients' productivity and reduce overall costs using the program because hardware and service costs are no longer an obstacle – workstations, servers, firewalls, 24x7 helpdesk, updated software, even BDR, VOIP and security are easily acquired. CharTec goes "beyond HaaS" by providing private labeled hardware, a new configurator tool that allows Partners to price offerings in less than 5 minutes, and an extremely popular sales and IT Management academy. CharTec is the winner of three Channel Insider Bull's Eye Awards and Business Solutions Magazine Innovator of the Year Award for 2009. CharTec is headquartered in Bakersfield, CA. For more information please visit www.chartec.net.