Channel Transitions: Reasons MSPs Are More Successful With RMM
IT solutions providers had the opportunity to consider the positive impacts remote monitoring and management (RMM) can have on their businesses during Business Solutions’ Channel Transitions VAR/MSP Executive Conference on June 4 at the DoubleTree Newark Airport.
BSM editor in chief Mike Monocello conducted an onstage interview with Jessica Schroder, community manager for MAX Focus along with MAXfocus partner Jason Brunt, CEO of e3 Technical Solutions who shared how RMM works for his business. E3 has more than70 percent approved customers on managed services contracts and experienced 100 percent growth rate in 2014.
Schroder explained to attendees at the conference — who are in the process of transitioning from break-fix to managed services — that, in general, an automation tool such as RMM is going to be good for business. It enables you to take care of more customers, it eliminates the need to travel to clients’ locations every time they experience problems, and it even helps prevent major problems from occurring. “When you’re able to take care of things on the front end, before they become major problems, that’s how you keep customer uptime,” Schroder explained.
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